Privacy Policy
Last updated: February 2025
Introduction
Tandem Paragliding Lanzarote is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
1. Information We Collect
We collect information you provide directly, including: name, email address, phone number, payment information, physical characteristics relevant to flight safety (weight), and any medical information you disclose. We also automatically collect basic website usage data through cookies.
2. How We Use Your Information
We use your information to: process bookings and payments, communicate about your reservation, ensure flight safety, send promotional materials (with your consent), improve our services, and comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We may share data with: payment processors to complete transactions, insurance providers as required, and authorities if legally required. All third parties are bound by confidentiality agreements.
4. Data Security
We implement appropriate security measures to protect your data, including encrypted connections, secure payment processing, and restricted access to personal information. However, no internet transmission is completely secure.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for tax purposes. You may request deletion of your data at any time.
6. Your Rights
Under GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion, restrict processing, data portability, and withdraw consent. To exercise these rights, contact us at contact@lanzaroteparagliding.com.
7. Cookies
Our website uses cookies to improve your experience. These include essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.
8. Children's Privacy
We collect minimal information about minor participants (with parental consent) solely for flight safety purposes. This information is not used for marketing and is deleted after the service is completed.
9. Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or to exercise your data rights, contact us at contact@lanzaroteparagliding.com or +34 627 007 160. Our registered address is in Lanzarote, Canary Islands, Spain.